“Will recommend. Reliable and good service .”

“We engaged Maidcity for direct hire from Indonesia, and Stella was the o ...read morene who helped us make sure that our helper arrives in Singapore smoothly and on time. As first time employers, there was a lot of things we were unfamiliar with, but Stella patiently explained to us the process, and advised us on what to do based on our situation. Thanks to Maidcity and Stella (who is fluent in Malay so she is able to converse with the Indonesian helpers), our helper was able to settle all the necessary admin such as renewing of passport, medical checkups and getting vaccination. We are very satisfied with Maidcity’s services, and their charges were also very reasonable with no hidden costs that would give you a bill shock. We would recommend potential employers to engage Maidcity Kovan and Stella, especially if you are living in the North East since the agency is conveniently located in Heartland Mall.”

“Mdm Yatimah is very helpful, very professional and very clear in explain ...read moreing the process and procedures in hiring a domestic helper.”

“Engaged this agency to assist with transfer documentation and met Serene ...read more. No, got in touch with Serene, who handled everything from day one seamlessly, efficiently and in so pleasant a manner VIRTUALLY. Her helpful, warm and accommodating manner came across in texts and phonecalls so much so you couldn't help feel like you had a friend in your agent. And yet we haven't met in person. A totally pleasant experience dealing with Maidcity, not a common experience dealing with employment agencies in general.”

“Atin is very patient with us and has served me over 4 years. Highly reco ...read moremmend her services.”

“I had a great experience with Atin from Maidcity Clementi. She is very p ...read morerofessional and patience when answering to all my queries. I also have a very good helper which was partly recommended by Atin after my interview with the helper. Overall, my experience with Maidcity is excellent.”

“Very fast and good service from Atien regarding passport renewal for my ...read moremom’s domestic helper. Highly recommended”

“Atin has been very helpful and patience when handling my request for hel ...read moreper. Especially during switching to a new helper when previous contract ended. Thanks to Atin, managed to find a suitable replacement within a short time.”

“Atin has consistently demonstrated a high level of professionalism and h ...read moreelpfulness. She shows genuine empathy towards her clients' needs and addresses them with great care. One of her outstanding qualities is her continued support even after the placement is completed—she doesn’t walk away once the business is done. She also makes an effort to mediate and resolve any disputes between employers and helpers. We’re grateful to have her as our agent.”

“Very effectively services provided and very responsive to help my helper ...read more get a new employer with 10 days. If you need to get a helper please look for Shirley at kovan branch she will help you in 100% .”

“We hired a Burmese maid through Nang, and her service was excellent. She ...read more was very attentive to our requirements and responded quickly to all our queries. Nang also made a great effort to check in with both the helper and myself during the transition period. I highly recommend Nang, especially since she is Burmese and was able to effectively bridge the communication between our family and the helper.”

“Stella is very professional and prompt in her service. Even though I las ...read moret engaged her service 2 years ago, when I asked her recently to help with the renewal of my helper's contract, she was very prompt in helping me with all the documents and explaining the whole process. Appreciate her help a lot!=)”

“Stella from Maid City helped us tremendously… from sourcing possible bio ...read moredata of domestic helpers that match our needs to arranging for videocalls with helpers, so that we can make better judgement and selection. Throughout, Stella exercised professionalism yet, was personable and understood our situation and issues. Will highly recommend her to assist anyone looking for appropriate helper. She went the extra mile for us and surfaced potential biodata even at the last minute, so that we had multiple options. She deserves to be promoted as she is an asset to Maid City.”

“I had a great experience working with Serene. She was most helpful and p ...read moreatient in assisting me in my search for my helper.”

“She provides good service and always amand provide advice. I have known ...read moreher since 2021.and is reliiable will go extra mile to assist.”

“Excellent service.”

“Atin is very patient and helpful. She processed my documentation quickly ...read more, allowing me to get the maid as soon as possible. She always gives immediate attention to all my queries and concerns, making the whole process smooth and stress-free.”

“Ms Atin had shown patience , dedication and professionalism in her work. ...read more Had assisted us without hesitation and understands our requirements. She is an asset & valued to the company. Thank you Ms Atin for your kind understanding and support. Wishing you the very best in your endeavours.”

“We got a domestic helper to look after my mother through Maidcity Clemen ...read moreti and found the process to be rather smooth and efficient. We were served by Atien who was friendly and patient. She answered our questions clearly and even after office hours. She also went through the process and contract in detail professionally when we visited the office to sign documents.”

“Atin is very professional and efficient. We had a very good helper and e ...read moreven recommended her service to other friends and relatives who were also very happy with their helpers. Strongly recommend if you are looking for a reliable person to employ a maid.”

“Hi Yatimah, Thank you for your excellent service. Your professionalism i ...read mores much appreciated. Keep it up. 👍”

“This is my first time hiring a Migrant Domestic Worker (MDW), and I’m gl ...read moread I chose Maidcity Toa Payoh on my friend’s recommendation. Serene from Maidcity Toa Payoh was very patient and took the time to answer all my questions clearly. She also gave me valuable advice that helped me make the right decision. I feel very fortunate to have Thandar from Myanmar. Although she is a first-time MDW, she has experience caring for the elderly in her home country. She has a positive attitude, is always willing to learn, and takes the initiative to help out. She even massages my 90-year-old mother every day, and since Thandar joined us, my mother has been sleeping well at night. I’m very thankful to Serene @ Maidcity Toa Payoh for her kind recommendations and helpful suggestions. 🙏❤️”

“Atin has been very helpful even before I hired any maid ..answering/advi ...read moresing issues before and after having a maid. Even after her office hours she spent time helping me with my transfer maid. Thank you Atin.”

“Renewed my third contract with Atin. She has been very very thorough wit ...read moreh her work, very dedicated from day 1 even after 4 years. My family members actually had hired 2 maids from her as well, same hard work she has provided to me and my family members. Very reliable and great service. :)”

“tin (Clementi) is very responsive & customer oriented. From maid selecti ...read moreon to maid starting work, the admin work was prompt & seamless. Strongly recommended to use her services. Thank you & Good Job 👏💯”

“I want to give a special thank you to Atien because she is friendly and ...read moreresponsible. She is very fast in response and patience. I will surely recommend her to my friends”

“Serene is very helpful and dedicated to finding a suitable helper for Mu ...read morem. We found ours within 2 interviews ! My Mum is so happy 😁 I could see that the helpers she recommended are properly screened before referring to us.Most agencies will bombard us with CVs after CVs. In addition, I also sought her help in extending another helper's contract. Very efficient and smooth experience. I will recommend to my friends.”

“Got my Myanmar helper from maidcity kovan. My friend got hers n she high ...read morely recommended this agency... Shirley attended to me. She's patience n helpful. She answered any enquiry with assuring words.She update me frequently n keep me informed of the application.. Truly, my helper has been teachable n obedient, she learn fast n hve initiative. I'm happy with her. Hopefully, she can finish her contract of 2 years n beyond.. Am glad tht I went to maidcity..thks for their valuable advice n services.. Will recommend this agency to my friends also..”

“We engaged Shirley to help us in our helper search and her service is im ...read morepeccable. She understood our needs and try her best to match them with the profiles she have. So far, the helper that we engaged has good attitude and have performed to our expectations.”

“I am writing to express my sincere appreciation for the outstanding serv ...read moreice provided by Serene, one of your consultants. Her professionalism, efficiency, and attention to detail were truly commendable. She took the time to understand our requirements and arranged interviews with highly suitable candidates. Thanks to her efforts, we successfully hired a Myanmar helper in less than one month, who perfectly meets our needs. Serene’s dedication and expertise made the entire process smooth and stress-free. She is undoubtedly a valuable asset to your agency, and I would highly recommend her services to others. Thank you once again for your excellent support.”

“Outstanding and reliable. Have been a client of Serene for years and she ...read more continues to deliver.”

“The maid that we hired in Maidcity in Kovan is fantastic. Im glad that s ...read morehe has stay with us for 4years and now going to extend another 2years. I would like to extend my gratitude to Stella for her prompt services.”

“Serene helped us to find the right helper to fit our needs. She helped u ...read mores to screen through many applicants to find the one who fits the most to our household. She is responsive and professional. Really appreciate her help. I would recommend her services to anyone who is looking for a helper.”

“We were very fortunate to be assisted by Atin, who professionally and ef ...read moreficiently handled our helper hire and patiently explained the processes and fees, putting our minds at ease. Thanks Atin!”

“Hi Atin, I would like to express my sincere appreciation for your except ...read moreional service at Maidcity's Clementi branch. Your professionalism and supportive nature have made a significant difference in my experience. I am particularly impressed with your prompt attention to my requirements, which has been greatly appreciated. Furthermore, I am grateful for your assistance in communicating with my maid, as my Malay language skills are limited. Your help has been invaluable. I highly recommend Ms. Atin to anyone seeking a reliable and suitable maid. Her dedication and expertise are truly commendable. Thank you once again for your outstanding service. 🙏👍🥰”

“ had an amazing experience with Maidcity, thanks to Atin’s professionali ...read moresm and efficiency. She was patient, attentive, and truly understood my household needs, matching me with the perfect helper. What impressed me the most was how quick and seamless the entire process was—it took only 4 working days from the interview to the helper arriving at my home! Atin handled everything smoothly, from paperwork to coordination, making the experience completely hassle-free. Even after placement, she remained responsive and ready to assist with any concerns. If you’re looking for a reliable maid agency with top-notch service, I highly recommend Maidcity and Atin. Their efficiency and dedication truly set them apart!”

“Helpful and available for questions. Very straightforward process, Seren ...read moree was very responsive. So far we are very happy with the outcome. It was recommended by friends, and we would also recommend them to friends.”

“Thanks to Serene from Maidcity who was incredibly efficient and proactiv ...read moree in recommending to us resumes & helping us get our new helper quickly (within 2 weeks). She truly understood our needs, provided valuable advice, and kept us informed thru the whole process. She even arranged for the work pass to be sent via Grab, knowing we were heading to Malaysia the next day. Her attention to detail made the process smooth and stress-free. Highly recommend her services!”

“Serene from Maidcity (Toa Payoh) has been most helpful in getting my hel ...read moreper. She understood the needs of the family and recommended helpers with good biodata and who are suitable for the family. Her patience, promptness and after sale service also make the process an enjoyable one. Highly recommend!”

“anage to find my helper within a short time through maidcity. Thanks to ...read moreSerene for her patience and prompt action in the transfer and helping to find me a good and efficient helper.”

“I had the pleasure of working with Serene from Maidcity, and I couldn’t ...read morebe more pleased with the service they provided. From the very beginning, the team was professional, attentive, and dedicated to finding the best caregivers for my elderly parents. They took the time to understand our specific needs and matched us with two excellent maids who were not only experienced but also compassionate and caring. Both maids have been amazing in looking after my parents, offering them the support they need while respecting their independence. I highly recommend Maidcity to anyone in need of reliable and skilled domestic help. Their professionalism and commitment to finding the right match for your family truly stand out. Thank you for providing peace of mind and quality care for my loved ones!”

“All information responded fast n swift act. I am really happy with the s ...read moreervice especially Serene.. She like a 24hr answering service. Keep up the good job. Will definitely recommend to my friends.”

“Thanks Maidcity, Toa Payoh for their help to locate a suitable helper in ...read more such a short notice. Appreciate their great help”

“Was introduced to Serene from a friend of mine who also engaged a helper ...read more through Serene. Serene was exceptional and really helpful in helping us find a suitable helper. After every interview with the helper, she would check on what we thought about each helper and analyse the pros and cons. If we still wanted to interview more helpers, Serene would do a 1st round interview and help sieve out the ones that aren't suitable for us base on our previous conversations, this helps speed up the process. Would definitely introduce to friends 👍🏻”

“First came across Maidcity in July 2024 when we were urgently seeking a ...read morehelper to look after my mother. They were quick to respond to my enquiries, took the time to understand our needs, and was able to provide advice and recommendations. Serene was patient and clear in her explanation of the process and administrative matters. Our first helper was confirmed within 1.5 weeks and worked for us for almost 6 months; due to unforeseen circumstances, we had to look for a new helper who joined us within a week of confirmation. The transition process was smooth and Serene and her admin team were efficient in the administrative work. They also followed up with us and shared feedback that would help us better manage our new helper. The family is grateful and appreciate the efforts put in by Serene and admin team and we recommend Maidcity for a fuss-free MDW employment process.”

“I was in urgent need of a helper and contacted Shirley from Maidcity Kov ...read morean. Knowing of my situation, Shirley has displayed good judgement and diligence in shortlisting suitable candidates according to my stringent requirements. She is also very responsive and reply to my queries even during Christmas and New Year holidays. I have ever encountered other agencies whom will capitalise on my urgent situation and recommend me undesired candidates. Shirley from Maidcity stood out as an exception. She is definitely an asset to your search for good helpers. Do contact her.”

“I cannot thank Maidcity enough for their efficiency and professionalism ...read morein helping me find a new employer for Melyn after I no longer needed her services due to my father's passing. Serene, in particular, was outstanding—attentive, empathetic, and incredibly informative throughout the entire process. She kept me well updated, which made the whole experience smooth and stress-free. Knowing Melyn was in good hands and the transition was handled with care was a great relief. I highly recommend Maidcity to anyone needing reliable and compassionate assistance. Thank you, Serene and the team, for making a difficult situation so much easier to navigate.”

“Stella from MaidCity Kovan branch was recommended to me from my relative ...read more. Stella clearly understand what we need and matched us with potential helpers and answered all of our queries promptly. We managed to hire a helper through Stella recommendation. I am thankful to Stella at MaidCity Kovan branch for her assistance in finding a helper that we needed.”

“Stella, is a wonderful lady who listened to our needs on helper requirem ...read moreents. We managed to get a helper for our late mum and till date she is still with us. She is of great help to cook for the family and doing housework.”

“5/5 stars! I wanted to commend Hazel for her exceptional service and pat ...read moreience. Although I ultimately didn't find a maid through their agency, Hazel's professionalism and dedication to finding the right fit for my family was truly impressive. Her kindness and understanding even after I decided to go with another option was truly appreciated. Highly recommend Hazel for her outstanding customer service!”

“Excellent customer service. Thank you Shirley.”

“Shirley at Maidcity Kovan was very helpful and attentive in helping us t ...read moreo find a suitable helper to look after my mum. We were able to get a helper in a very short timing. Kudos to Shirley who make it possible in completing all the formalities without any hiccups. Thank you so much Shirley. Cheers.”

“Very good experience with their services and Stella recommended helper t ...read morehat matches our needs. 👍”

“Employed a Myanmmar helper through Agent Stella a month ago. Despite our ...read more family's indecisiveness of changing our previous helper from another agent some months back, eventhough there was an APS helper who is suited for our family needs upon her recommendation, she was still always open to questions and helping us along. Long calls and face time with her proves her attentiveness, proactive positive vibes gave us even more confidence that we can rely and trust her with our search on a reliable helper. True enough, we have here with us our current one! I have to say Stella is a super patient, helpful and resourceful agent who will open her ears to listen deeply to our problems and in turn advise us accordingly. Can be trusted and rely on which explains how we turned to become friends too. Thumbs up to Maidcity on having Stella as well as the good service provided!”

“I'm very satisfied with the service provided by Shirly Lau. She's very p ...read moreatient and helpful to all my enquiries. Thank you.”

“Employed a myanmar maid through Shirley. I must say her service was exce ...read morellent. Shirley is very patient and efficient. By far this the best agency I came across as compare to my previous encountered with other agencies.”

“Shirley was very helpful and gave good advice. So far my Maid has been g ...read moreood, Shirley will call from time to time to follow up with us on the maid quality of service and wellbeing.”

“Engaged a new maid here with Shirley and I am very pleased with her serv ...read moreice. She is very helpful with our requests and is efficient in helping to bring our maid over. Thank you Shirley!”

“Very prompt service and exercise professionalism in every actions they t ...read moreook. Had a transfer maid but slightly over a mth, maid wanted to go home to attend to her mom who had a stroke. Atin was able to quickly arrange a maid for replacement. But Atin was cautious to recommend only suitable one. With her large data base on hand + recommendation, our current maid is one of the best choice. To date, our new maid is well-liked by all of our family members.”

“Shout out to Ms Shirley.She was so patient to guide me through the proce ...read moress. It's so hassle-free and was very satisfied with the service.”

“Stella is very helpful, informative and friendly. She helped us to choos ...read moree and match helper according to our need. Thanks to her, We found a good helper. Recommended for their service ”

“Agent Stella is such an attentive agent who helped us find the most suit ...read moreable domestic worker. She tried to understand our situation first before introducing any helpers. We like her efficiency to provide answers whenever we have quires. Much appreciate her effort and help.”

“Will recommend. Reliable and good service .”

“We engaged Maidcity for direct hire from Indonesia, and Stella was the o ...read morene who helped us make sure that our helper arrives in Singapore smoothly and on time. As first time employers, there was a lot of things we were unfamiliar with, but Stella patiently explained to us the process, and advised us on what to do based on our situation. Thanks to Maidcity and Stella (who is fluent in Malay so she is able to converse with the Indonesian helpers), our helper was able to settle all the necessary admin such as renewing of passport, medical checkups and getting vaccination. We are very satisfied with Maidcity’s services, and their charges were also very reasonable with no hidden costs that would give you a bill shock. We would recommend potential employers to engage Maidcity Kovan and Stella, especially if you are living in the North East since the agency is conveniently located in Heartland Mall.”

“Mdm Yatimah is very helpful, very professional and very clear in explain ...read moreing the process and procedures in hiring a domestic helper.”